We build our products to last, and we stand behind them for life. If something breaks because of how it was made, we'll fix it.
What's covered
- Faults in how the product was made
- Structural breaks that make the product unsafe or unusable, like a step, platform or frame part that snaps
- Joints, hinges or latches that fail with normal use
What's not covered
- Normal wear and tear, like scratches, dents or marks
- Surface cracks, small splits or hairline lines in the wood or finish. Wood naturally moves over time, and this doesn't affect strength or safety
- Colour changes over time from sunlight or cleaning
- Damage from misuse, accidents or going over the weight limit
- Damage from water, heat or outdoor use
- Products that have been changed, repaired by someone else, or not put together as per the instructions
How to make a claim
- Email us at hello@sowood.com
- Include your order number and a few photos of the problem
- We'll get back to you and sort out a repair, replacement part or a new product
Good to know
- The warranty is for the original buyer, with proof of purchase
- We'll decide whether to repair, send a part or replace the product
- This warranty is on top of your legal rights as a UK customer, not instead of them